Easy Wanderer (easywanderer.com.au) Last updated: 20/08/2026
Our Commitment
At Easy Wanderer, we want you to be happy with your purchase. This policy explains your rights and our processes for refunds, returns, and exchanges, in accordance with Australian Consumer Law (ACL).
Australian Consumer Law Guarantees
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:
- Has a fault or defect that would have stopped someone from buying it if they’d known about it
- Is significantly different from the sample or description shown
- Does not do what it’s supposed to do, or what we told you it would do
- Is unsafe
These guarantees apply regardless of any other policy on this page, and cannot be excluded, restricted, or modified.
Change of Mind Returns
We have been careful to provide specific accurate product descriptions for all items sold at easywanderer.com.au. Therefore, we currently do not offer refunds or exchanges for change of mind, incorrect sizing (where applicable), or if you simply no longer want the item. We encourage you to read product descriptions carefully before purchasing.
If you would like us to consider a change-of-mind return, please contact us at admin@easywanderer.com.au within 7 days of receiving your order. Approved change-of-mind returns are subject to the following:
- The item must be unused, in its original packaging, and in resalable condition
- Return shipping costs are the responsibility of the customer
- Refunds will be issued to your original payment method once the returned item is received and inspected
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us within 7 days of delivery at admin@easywanderer.com.au with:
- Your order number
- A clear photo or video of the fault, damage, or incorrect item
- A brief description of the issue
Once reviewed, we will offer one of the following at no cost to you:
- A replacement item
- A repair (where applicable)
- A full refund
Shipping Times and Delays
Some of our products are shipped from international suppliers where australian stocks have been depleted, typically 5 to 15 business days depending on the product and destination. Estimated shipping times are provided at checkout and on individual product pages.
Delays caused by customs processing, courier networks, or events outside our control are not considered a fault under Australian Consumer Law. However, if your order has not arrived within 5 days of the estimated delivery window, please contact us and we will investigate, including offering a replacement or refund if the item is confirmed lost in transit.
How to Start a Return or Refund Request
- Email us at admin@easywanderer.com.au with your order number and reason for the request
- We’ll respond within 1 business day with next steps
- If a return is approved, we’ll confirm the return address and any return shipping requirements
- Once we receive and inspect the returned item, if applicable we’ll process your refund or replacement within 2 business days.
Refund Method
Approved refunds will be credited back to your original payment method (credit/debit card, PayPal, etc.). Please allow up to 5 business days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- There are currently no items we currently sell that are non-refundable if a legitimate reason is identified and approved by Easy Wanderer.
Contact Us
If you have any questions about this policy, please reach out:
Email: admin@easywanderer.com.au